2024 Report to the Community

A letter from President Ed Kelly to the community

Fiscal Year 2024 ushered in mission-driven momentum as we worked toward making our corporate affiliation with UMass Memorial Health official. On Oct. 1, 2024, that affiliation was formalized and we took our longstanding partnership to the next level. Now, Milford Regional, including Milford Regional Physician Group, is better positioned for a promising future. As we lean into ways to expand in key clinical areas where patient need has outgrown current capacity, we begin to realize our ability to get better and better as part of the UMass Memorial Health system.

Milford Regional’s signature culture and compassion continue to serve as a steady backdrop as enhancements due to our corporate affiliation begin to take shape. Our caregivers continue to deliver on our community-centered mission. As a result, we opened our latest satellite location in Medway, offering greater convenience to patients in Medway and its neighboring communities to access Urgent Care and physician practices, as well as imaging and laboratory services. At the same time, our attention to quality and safety continues to be recognized through accolades such as the Leapfrog “Grade A” for patient safety, and with our new status as a Center of Excellence in Surgical Safety, due to our remarkable work to improve our smoke evacuations during procedures involving cauterizations. And, we were named among the top ten best hospitals in Massachusetts by Newsweek.    

As we work to ensure our community has local access to high quality primary and specialty care services, we have also paid careful attention to making sure these services meet our community’s needs. Our Community Benefits Committee oversaw the 2024 Community Health Needs Assessment and is now implementing a three-year community-wide plan to ensure needs identified as part of the assessment, are addressed. We also embarked on Milford Regional’s first Health Equity Strategic Plan, as we apply our commitment to Diversity, Equity and Inclusion through the patient outcomes lens.

And, we continue to reap the benefits of our dedicated and loyal community supporters. That support was palpable at our Annual Mélange Gala and Live Auction, when our community generously contributed $1.3m. Fund-A-Need contributions at the event will go toward the second phase of our Operating Room renovations, bringing industry-leading video integration to expand our surgical capabilities.

As we advance our mission over the next year, we will keep an eye toward service and growth, doing the basics well and leveraging Milford Regional’s strategic advantages to care for the community we continue to have the honor to serve.

Edward J. Kelly
President
UMass Memorial Health – Milford Regional Medical Center

Introduction

Year at a Glance

Financial Statement

Leadership